We met Zone Security through a Networking Database called SCnet (Supplier Chain Network) and they have been a client with us since May 2020.
1. What were the technical challenges you were experiencing previously?
Support issues with regards to our internet connectivity and backup power supplies. We could hardly get hold of our previous IT suppliers and the turnaround time for resolving issues was tediously long.
2. How has Complete IT Business Solutions changed the way Zone Security does business?
As our business grows, we know that we can rely on Complete IT to develop our foundation as we need it without hassle. As an all-round support provider, Complete IT gives us the peace of mind to grow bigger and faster.
3. What are the benefits of choosing Complete IT Business Solutions as your technical support provider?
Instant access! Complete IT ensures we can reach their support techs 24 hours a day 7 days a week. As a 24 hour business, this is critical for us.
4. What are the key offerings that appeal to Zone Security most?
Complete IT are a “one-stop-shop” whether it be a technical support query, advice on new software or hardware, installations, setups or tests that need to be run – it’s as simple as one call away.
5. Please comment on the service Zone Security has received from Complete IT Business Solutions?
We had many teething issues with our new foundation setup when we changed premises; however, Complete IT was definitely up for the challenge. We received competent, professional and fast service with each and every request.
6. Any other information will be appreciated
Anthony and team have been wonderful to work with, and we are glad to have chosen them as our support provider. We are immensely grateful for the role they have played in the growth of our business. Their client communication and quality service will see us recommending their services for many years to come.
We thank Zone Security and Dylan Williams for answering these questions candidly, and we look forward to continuing to offer them a superior service, helping their business flourish.
Zone Security can be reached here if you see a need for their services:
Should you see synergy within this case study or require IT solutions and services, please do reach out to the team at Complete IT Business Solutions. We look forward to helping your business.
We look forward to welcoming you into the Complete IT Business Solutions family.