Computer Support Contract

Most businesses are driven by an IT infrastructure, which includes your workstations, email, network, printers, security and protection of data.  By paying a monthly fee for a support contract, you can leave the IT responsibility with a professional support company, while you concentrate on running your business.  Your IT support company will ensure your network is protected with anti-virus software, live monitoring and data backups. Maintenance and support tasks are performed regularly to make sure your computers and network systems are running at optimum levels.

Think of it as having your very own IT manager that can also assist you with your IT strategy, planning, budgets and support.

5 reasons to invest in an IT support contract:

1. Protect your network and workstations from viruses

Your IT support company will ensure your network and workstations are protected from viruses by monitoring your network and by making sure all the latest anti-virus protection utilities are up to date.

2. Preventative Maintenance

As software changes, preventative maintenance methods are used to re-engineer and restrict software to easily adapt to all the changes. This aids in preventing errors and issues that might occur at a later stage and ensures that your computer system runs optimally

3. Save costs

The most expensive aspect when coming to IT support is not the contract itself but rather the time that your staff can’t work, think about it, your biggest expense is your salaries and by not having working computers your staff are unable to be productive. If you invest in a support contract many IT issues can be prevented before any real damage occurs and keeps your staff happy and productive.

4. Save time

We all have businesses to run and time is important to us.  If you network goes down or you experience any technical issues, the last thing you want to worry about is trying to find a support company, get quotes and try get your issues resolved.  Your IT support contract covers you when your systems go down and the technical team will make sure you are up and running as soon as possible.

5. Improve performance

Your support company will ensure that all your systems are functioning properly and that your network performance is optimised. By implementing very strict preventative maintenance processes you will start to see the benefits of improved workflow.

Complete IT offers a range of support contracts to suit most medium-size businesses. Click here to find out more.

Protect your Computer from Viruses

We all use digital devices for different reasons, take our mobile phones, for example, we use them to chat, and to take amazing selfies. We even save our bank details and important documents on our phones and computers but most importantly client information, business documents, or even pictures of our little ones growing up.  The last thing we need is a hard drive failure or virus infection that results in us losing all this info.

The process

Before you start implementing the steps to follow, always make sure you have secured your laptop or PC the second you get it. The following steps will assist you in making your PC virus free, however you need to continuously implement these measures to make sure it stays that way.

  1. Anti-Virus Software

Anti-virus software does exactly what the name says.  The software protects your computer or digital devices from harmful viruses.  You are usually able to set the software to scan frequently end even scan emails as they arrive.

  1. Suspicious Websites

Suspicious websites to avoid are those that say you have won something or unknown websites that have pop up’s asking you to click and download files or programs.

  1. Email scams

Emails are one of the biggest ways to spread and receive viruses. To ensure you don’t receive any viruses via email, make sure your email provider always scans the emails before you open the email or attachment.

  1. Automatic scans

Scans can help your system stay updated and can continuously fight and get rid of the latest viruses. It is very useful to scan your computer often as your anti-virus software will update with the latest viruses regularly.

  1. Update regularly

By keeping your operating system updated you will be protecting your computer from bugs or viruses. Keep an eye out for Microsoft Windows “Critical updates” and install them as soon as possible.

  1. Use a firewall

Firstly, what is a firewall? A firewall is a program that protects your system by preventing unwanted and unauthorized access.  Your firewall should always be enabled and running in the background.

  1. Downloading

Downloading music or movies from unknown websites can be risky.  This doesn’t only affect the artists, but also our computers. Always make sure you are purchasing or downloading content from a reliable/trustworthy source.

  1. Be ready!

It always helps to be prepared – if you hear about new computer viruses going around, that’s when you have to pull out all the stops to make sure your computers or devices are protected and all software is updated.

BONUS TIP: Make strong passwords – not passwords like “1234” add letters and symbols to make it even stronger and more difficult to hack…

If you need further assistance with anti-virus software, firewalls, data backups or monthly support contracts, please give Complete IT a call on 021 556 3524.

Computer Support Office 365

You’ve heard about it from your business colleagues, employees, friends. The email system sounds great, but you’re still reluctant to implement it. Is it really necessary for a small business to change systems anyway? To put it this way: every day you go with out it, you are losing efficiency and risking safety! The chances are your competitors are already using Office 365 to boost productivity and grow their businesses.

Why is this? Office 365 is much more than just a software product- it’s an integrated experience of applications and services and encompasses everything from Microsoft Word, Excel, PowerPoint Outlook to OneNote and OneDrive. The powerhouse system is also accessible from ALL devices and is highly collaborative.
So why aren’t you using it yet? If you haven’t made up your mind yet, here are 5 Benefits of Office 365:

1. Work Anywhere and Everywhere

Have a WIFI connection? You’re good to go. Whether you’re sitting on a plane, train, or at a beach resort in Mauritius- you’ll be able to access your emails! Working remotely means more flexibility, agility. It means the possibility to access productive tools and familiar applications no matter the location or device- increasing collaboration across regional departments and centers. And yes, your staff don’t have to chained to the desk either. It’s possible to work from mobiles, tablets and laptops on the go!

2. Always Up and Running Service

Let’s face it. Business disasters happen. Your trusted in- house system crashes. There is theft, a fire, a flood. Your data and servers are wiped out and you’re stuck- documents and data are the lifeblood of your business after all! This scenario doesn’t have to be the case. With Office 365, you’ll keep up and running, no matter what happens. All your valued data is sent to the cloud, meaning all your business documents, applications and emails will always be available. How’s that for peace of mind?

3. World Class Security

In an age of data hacks and information leaks- data security matters. Office 365 relies on Microsoft’s extensive data center and secure network architecture. This built in security system lets you control who has access to your data at anytime. You’ll also be able to pinpoint data whenever and have the ability to wipe all your data if you lose your phone! If this is not convincing enough- how does a 99.9% financially-backed uptime guarantee sound to you?

4. Increase Productivity

Increased time management and efficient collaboration should be the goal of any business. Office 365 makes work easier to manage and more streamlined. Email, calendar and contacts are all synchronized to work together. For example, if you update a contact on your mobile phone it will automatically be updated across all your devices! Furthermore, it is highly collaborative. Features like multi-party HD Video conferencing, shared calendars, team chat and content sharing allow your employees to collaborate in the next room, regional office or across continents- seamlessly. Hello Productivity!

5. Fast and Affordable

No more price guessing! Office 365 has no upfront costs and a flexible monthly billing process. You’re not locked into a fixed contract and this allows you to add or decrease the number of users to suit your unique business needs. If you’re a small business starting out, this can go a long way in fitting with your monthly budget. Furthermore, the process of transitioning everything is fast, easy and efficient.

What are you waiting for?

Will you continue to use outdated technology and sit back and watch the world go by? Or will you jump on the bandwagon, and move with a more efficient, effective time? Hope to see you in the Cloud!

Ready to ramp up your productivity but don’t know how to go about implementing Office 365? Don’t worry. We have a team of experienced IT Geeks here to help you. Contact Complete IT Services today. Click here to contact us now.

Computer Support Cape Town

Think IT Support is just for large, corporate companies? Think again!

Whether you’re a titan of industry, or a small mom- and- pop family business, IT Support can be acutely beneficial. Tailored to your business’s unique needs, IT Support ensures business’s keep abreast with ever- changing technology, remedy problems before they happen and can significantly boost workplace productivity.

Unfortunately, small- to medium-sized businesses tend to overlook these benefits, mostly due to perceived cost. While an investment, the ROI and long-term benefits far outweigh the costs. If your business hopes to compete today, top notch IT Support is a necessity.

Here are 5 Reasons why your SME Business Needs IT Support:

  1. Access to the Latest and Greatest Technology 

New, cutting-edge, business-grade technology! Your IT Support team will bring you to the forefront and maximize your business potential. It will leverage effective tools that maintain profitability, such as cloud computing, remote monitoring, backup, and disaster recovery. These technologies can be utilized to advance business goals and seek further areas for expansion and growth. Moreover, you’ll be able to keep a competitive place in the market by relying on the tech that large, successful companies are employing.

  1. ROI

Spending money on IT Support may initially seem like a costly investment, however the value far exceeds the cost in the long run. IT department budgets can be extensive and never-ending: hardware costs, software and network infrastructure costs and maintenance costs, to name only a few. Furthermore, the cost of IT department staff is substantial for any business. Hiring, training, managing staff in an ever-evolving arena such as IT can be financially taxing. Think about the cost of benefits, training, sick leave, vacations? With IT Support, you have an all- inclusive IT department at your fingertips, without these expenses! You won’t have to worry about unexpected monthly incidentals such as repairs and dodgy software malfunctions as well as technology updates. You will play a flat rate that doesn’t change, no matter the financial season.

  1. Enhanced Security

Data Security is priority for any small business – and rightly so. The business world has gone digital with laptops, smartphones, applications, servers, operating systems, browsers, wearable technology and so forth all storing and transmitting copious amounts of valuable, confidential data. This requires stringent security methods. With IT Support, you’ll keep the confidential customer and company data secure and safeguard your business against crippling cyber attacks.

  1. Peace of Mind

Daily IT operations can be stressful – and problematic. Peace of mind is one of the top benefits of IT support. An extra team of IT experts on stand- by can help remediate work-place issues quickly and effectively, saving a business countless hours of IT headaches. After all, the last thing a CEO wants to do is spend valuable time verifying that backups have worked or worrying about the speediness of a network connection.

  1. Workplace Productivity

Did you know that a single hour of downtime can cost the average business hundreds of thousands of Rand? System crashes are an unfortunate reality- especially when a business has become dependent on their IT system. IT Support companies help predict, identify and solve problems to prevent major losses from occurring. They will also constrain data loss risks by providing the latest in malware protection, robust data storage, event-monitoring software, and firewalls. As a result, your business can focus on its core competencies and strengths, rather than on IT issues.

Need cost effective IT Support for your small to medium business? Contact Complete IT today!