Posts

cybersecurity

First things first, get protected!

Understanding remote working and the cybersecurity awareness that goes with that is the first step in protecting your business! Your business is to make sure all employees know that data security is a priority. Believe it or not, some employees today might still not be aware that data security is something they should be concerned about, at both personal and professional levels.

Many employees might assume that if they are not working directly with customer data, they don’t need to worry about cybersecurity. Don’t assume your team understand cyber threats.

Where to start with getting protected?

The best place to begin is by establishing a cybersecurity policy. Ensure all new and existing employees review and sign the policy, regardless of whether they work remotely or not.

The policy document should delve into the following; the reasoning behind having a policy in the first place and details outlining all of the various security protocols employees are expected to comply; how the company will support them in complying; and a place for the employee to sign their commitment to following the policy. This buy-in is crucial in data security.

Ensure all Internet Connections Are Secure

Working remotely means that your staff use an internet connection that you as a business may not have supplied. Everyone needs to get out of the house now and then as a remote worker, and the lure of the local coffee shop — with the camaraderie of other remote workers and your favourite hot beverage — can be the perfect break.  Using an unsecured Wi-Fi network is the most common way to expose your company to a data security breach.

Encourage your staff to use a VPN. Before signing on to public Wi-Fi networks, VPNs will encrypt the remote worker’s internet traffic and monitor for any signs of infection.

Password please or NO ENTRY!

Password safety is another relatively easy way to protect your organisation’s data. Many people joke about password safety, admitting they use the same password from device to device and program to program, but educating remote workers about password protection is key to securing your company’s data. Give your employees training on password importance. Start with the basics of keeping passwords strong and why it’s essential not to use the same one repeatedly.

For more about what we are about and what services we offer, do reach out to us by heading on over to our About and Services pages or simply giving us a call

on +27 21 556 3524.

We look forward to welcoming you into the Complete IT Business Solutions family.

Zone Security

We met Zone Security through a Networking Database called SCnet (Supplier Chain Network) and they have been a client with us since May 2020.

 

1. What were the technical challenges you were experiencing previously?

Support issues with regards to our internet connectivity and backup power supplies. We could hardly get hold of our previous IT suppliers and the turnaround time for resolving issues was tediously long.

2. How has Complete IT Business Solutions changed the way Zone Security does business?

As our business grows, we know that we can rely on Complete IT to develop our foundation as we need it without hassle.  As an all-round support provider, Complete IT gives us the peace of mind to grow bigger and faster.

3. What are the benefits of choosing Complete IT Business Solutions as your technical support provider?

Instant access! Complete IT ensures we can reach their support techs 24 hours a day 7 days a week.  As a 24 hour business, this is critical for us.

4. What are the key offerings that appeal to Zone Security most?

Complete IT are a “one-stop-shop” whether it be a technical support query, advice on new software or hardware, installations, setups or tests that need to be run – it’s as simple as one call away.

5. Please comment on the service Zone Security has received from Complete IT Business Solutions?

We had many teething issues with our new foundation setup when we changed premises; however, Complete IT was definitely up for the challenge.  We received competent, professional and fast service with each and every request.

6. Any other information will be appreciated

Anthony and team have been wonderful to work with, and we are glad to have chosen them as our support provider.  We are immensely grateful for the role they have played in the growth of our business. Their client communication and quality service will see us recommending their services for many years to come.

We thank Zone Security and Dylan Williams for answering these questions candidly, and we look forward to continuing to offer them a superior service, helping their business flourish.

Zone Security can be reached here if you see a need for their services:

Website  Facebook

Should you see synergy within this case study or require IT solutions and services, please do reach out to the team at Complete IT Business Solutions. We look forward to helping your business.

For more about what we are about and what services we offer, do reach out to us by heading on over to our about and services pages or simply giving us a call on +27 21 556 3524.

We look forward to welcoming you into the Complete IT Business Solutions family.

Phishing

Oh, the joys of sitting down and enjoying a sip of your favourite drink whilst you wait for the fish to bite! “Open your eyes, yes, you!” No, we are not really fishing; however, and ironically, if you do not open your eyes and become more aware of another form of fishing, you will not be having a good time at all.

What is Phishing?

Phishing is a form of cybercrime where a target or targets are contacted by email, text, or telephone by someone posing as a legitimate institution. Their goal? To lure individuals into handing over sensitive data such as personal or company identifiable information, passwords, credit cards, and banking.

How to be more aware of Phishing?

  1. Phishing emails and text messages often look like they are from a company or individual you know and trust. You may have seen emails where it appears to be from your bank requesting information from you. These are the most dangerous;
  2. Phishing emails and text messages often come with a lengthy explanation encouraging you to click on a link or open an attachment. If it seems at all odd, do not open or click;
  3. They often tell you that they have noticed suspicious activity or log-in attempts against your account (which is the ultimate eye-blind), and want you to confirm your personal information so they can help you;
  4. Phishing emails will often include a fake-looking invoice which you immediately want to click on;
  5. Some phishing emails or messages will tell you that you have qualified to receive a government refund;
  6. The email may offer you a coupon where you can receive free stuff.

Phishing

What steps to take to protect yourself and your business against phishing attacks

  1. Before clicking on anything, first, contact the third party with the contact details you usually use. Then, validate if they sent you any emails or SMSs that requires personal information;
  2. Educate yourself and your staff about the dangers of phishing attacks. Teach them how to recognise these emails and messages (we run a fantastic Cybersecurity Awareness Training Program);
  3. Protect all your computers by using updated and automatic security software;
  4. Look after your mobile phones by ensuring you have the latest and automatically-updating software;
  5. Safeguard all your online accounts by upgrading to multi-factor authentication. This is where two or more credentials are needed in order to log in, and this could be a password married with a pin code or for phones, often a fingerprint or face recognition software. Multi-factor authentication deter scammers from logging in to your accounts;
  6. Back up your data on all devices. Make sure those backups are cloud-based and not linked to your home connection. (Dropbox and OneDrive are not backup solutions)

If you are at all unsure or suspicious about a possible phishing attack, please do reach out and let us assist you.

For more about what we are about and what services we offer, do reach out to us by heading on over to our about and services pages or simply giving us a call on +27 21 556 3524.

We look forward to welcoming you into the Complete IT Business Solutions family.

Pty

We believe in growing to change!

Besides the obvious reasons (which many are not even aware of), we moved from a CC (Close Corporation) to a Pty (LTD) (Proprietary Limited).

For many, this may seem like a mundane and generally obvious move, but it was quite a monumental growth move for us.

While the benefits of moving from CC to Pty (LTD) were good – the growing to change benefits were:

  • As a Pty (LTD) is seen as a separate juristic person, it meant our shareholders had limited liability when it came to the company’s debt – great news!
  • No limitation on how many shareholders we could have – great growth move right there!
  • Obtaining funding became easier as we could essentially barter our company’s equity as surety – good options!
  • Matters pertaining to management, governance, and control are all laid out in the memorandum of incorporation.  This is important when there is more than one shareholder. All the shareholder’s rights, duties, exit strategies, and funding obligations are carved out and clearly defined – no confusion or fights here!
  • A private company need not have independent reviews and can employ internal accounting staff – a significant time and cost factor, in fact!

Okay, so now we have given you a brief lesson on why moving over to a Pty (LTD) is a good idea for factual reasons alone; here is why it has been a more significant growth factor outside of that.

Pty

Why we moved over to a Pty (LTD)

For us, it speaks volumes about our growth and willingness to change, even after almost two decades in business.  It is very easy to get stuck in one’s ways. To do just what you did last year and the year before that because it worked.  That cliché?  “Don’t fix what ain’t broken”.  Well, nothing was broken here at Complete IT Business Solutions, but it certainly needed a little maintenance and revamping.

Our growth potential has increased phenomenally. We have more options. We are more attractive to possible investors, suppliers, and of course, to our customers.

This business format’s structure has proven an eyeopener for us.  We do feel more in control, ready to take on more challenges, larger clients, and bigger projects.

A simple and progressive move? Yes! A growth and change-ready mindset? Most definitely!

For more about what we are about and what services we offer, do reach out to us by heading on over to our about and services pages or simply giving us a call on +27 21 556 3524.

We look forward to welcoming you into the Complete IT Business Solutions family.