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What were the technical challenges you were experiencing previously?

When the company initially started, we had no IT infrastructure. We used our home equipment to run the business. Then, so many technical challenges came along. We needed to ensure that we partner with a trustworthy and reliable company that creates that technical cover we required in our industry.

How has Complete IT changed the way you do business?

We have moved in leaps and bounds with the strategic planning, recommendations and proactiveness of CITS. They have created a stable and secure network to operate from. As a result, we can challenge major competitors with the IT infrastructure we have in our industry.

What are the benefits of choosing Complete IT as your technical support provider?

A very professional team that is dedicated to client service delivery and their contact centre is available at any given time. As a result, we benefitted from remote problem solutions with minimal interruption to our work day and the CEO is always available and shows interest in your business.

What are the key offerings that appeal to you most?

They have good products offerings with live monitoring and ongoing preventative maintenance.

Please comment on the service received from Complete IT.

Their product offerings are brilliant and add value to our business and their entire team is pro-active.

Any other information will be appreciated.

CITS is the real deal! A company that operates and delivers with integrity!

 

For more about what we are about and what services we offer, do reach out to us by heading on over to our About and Services pages or simply giving us a call on +27 21 556 3524.

 

We look forward to welcoming you into the Complete IT Business Solutions family.

data

‘How safe is your data’ is like asking ‘how long is a piece of string’, we assume there is no accurate answer…

How wrong we are to assume that! Smaller businesses, operational anywhere, from commercial premises to your living room, are all at threat and our data, entered into our machines from wherever needs to be adequately protected!

Back up your data; somewhere other than in the sky

Create a backup copy of your data, and do this at regular intervals. Store it somewhere other than your primary workplace, if possible. That way, if there’s a break-in, fire or flood, you don’t lose everything.

Remember, if you’re using an external device as your backup, you’ll probably want to encrypt it.

Take care when working remotely.

Working remotely is a norm for many of our staff and something like data security wasn’t given much thought when COVID-19 struck! It is never too late though so if you, or people you work with do their work remotely, make sure the devices you use are as secure as the equipment you use in the office.

You lock your front door, don’t you?

When leaving your home, your lock your door! Your personal belongings are housed there, and you want to protect them. Do the same with your computer and make sure your staff do the same. Taking steps to lock your screen when you leave your desk is a simple thing to do but will prevent someone else from accessing your computer.

Make sure you know who knows what!

You have to restrict who has access to your IT systems and buildings – you can’t let just anyone in because this will leave your systems vulnerable. The fewer people with access, the better. Ensure you limit IT access to people who work for you, where possible. If a staff member leaves your company or is absent for long periods, perhaps suspend their access to your systems.

We can offer you backup solutions to ensure your data remains safe on site and off.

For more about what we are about and what services we offer, do reach out to us by heading on over to our About and Services pages or simply giving us a call on +27 21 556 3524.

We look forward to welcoming you into the Complete IT Business Solutions family.

cybersecurity

Cybersecurity – first things first, get protected!

Understanding remote working and the cybersecurity awareness that goes with that is the first step in protecting your business! Your business is to make sure all employees know that data security is a priority. Believe it or not, some employees today might still not be aware that data security is something they should be concerned about, at both personal and professional levels.

Many employees might assume that if they are not working directly with customer data, they don’t need to worry about cybersecurity. Don’t assume your team understand cyber threats.

Where to start with getting protected?

The best place to begin is by establishing a cybersecurity policy. Ensure all new and existing employees review and sign the policy, regardless of whether they work remotely or not.

The policy document should delve into the following; the reasoning behind having a policy in the first place and details outlining all of the various security protocols employees are expected to comply; how the company will support them in complying; and a place for the employee to sign their commitment to following the policy. This buy-in is crucial in data security.

Ensure all Internet Connections Are Secure

Working remotely means that your staff use an internet connection that you as a business may not have supplied. Everyone needs to get out of the house now and then as a remote worker, and the lure of the local coffee shop — with the camaraderie of other remote workers and your favourite hot beverage — can be the perfect break.  Using an unsecured Wi-Fi network is the most common way to expose your company to a data security breach.

Encourage your staff to use a VPN. Before signing on to public Wi-Fi networks, VPNs will encrypt the remote worker’s internet traffic and monitor for any signs of infection.

Password please or NO ENTRY!

Password safety is another relatively easy way to protect your organisation’s data. Many people joke about password safety, admitting they use the same password from device to device and program to program, but educating remote workers about password protection is key to securing your company’s data. Give your employees training on password importance. Start with the basics of keeping passwords strong and why it’s essential not to use the same one repeatedly.

For more about what we are about and what services we offer, do reach out to us by heading on over to our About and Services pages or simply giving us a call on +27 21 556 3524.

We look forward to welcoming you into the Complete IT Business Solutions family.

Zone Security

We met Zone Security through a Networking Database called SCnet (Supplier Chain Network) and they have been a client with us since May 2020.

 

1. What were the technical challenges you were experiencing previously?

Support issues with regards to our internet connectivity and backup power supplies. We could hardly get hold of our previous IT suppliers and the turnaround time for resolving issues was tediously long.

2. How has Complete IT Business Solutions changed the way Zone Security does business?

As our business grows, we know that we can rely on Complete IT to develop our foundation as we need it without hassle.  As an all-round support provider, Complete IT gives us the peace of mind to grow bigger and faster.

3. What are the benefits of choosing Complete IT Business Solutions as your technical support provider?

Instant access! Complete IT ensures we can reach their support techs 24 hours a day 7 days a week.  As a 24 hour business, this is critical for us.

4. What are the key offerings that appeal to Zone Security most?

Complete IT are a “one-stop-shop” whether it be a technical support query, advice on new software or hardware, installations, setups or tests that need to be run – it’s as simple as one call away.

5. Please comment on the service Zone Security has received from Complete IT Business Solutions?

We had many teething issues with our new foundation setup when we changed premises; however, Complete IT was definitely up for the challenge.  We received competent, professional and fast service with each and every request.

6. Any other information will be appreciated

Anthony and team have been wonderful to work with, and we are glad to have chosen them as our support provider.  We are immensely grateful for the role they have played in the growth of our business. Their client communication and quality service will see us recommending their services for many years to come.

We thank Zone Security and Dylan Williams for answering these questions candidly, and we look forward to continuing to offer them a superior service, helping their business flourish.

Zone Security can be reached here if you see a need for their services:

Website  Facebook

Should you see synergy within this case study or require IT solutions and services, please do reach out to the team at Complete IT Business Solutions. We look forward to helping your business.

For more about what we are about and what services we offer, do reach out to us by heading on over to our about and services pages or simply giving us a call on +27 21 556 3524.

We look forward to welcoming you into the Complete IT Business Solutions family.